Call centre
Increase the effectiveness of your call centre
Communication effectiveness is a bottom line issue, especially in the hectic environment of a busy call centre. Agent productivity, customer satisfaction and revenues can all be increased through effective delivery of relevant information. Email is overburdened, ineffective and non prioritised, while internal face to face meetings for updates and training are expensive and time consuming.
Skinkers call centre solution
Skinkers Live Notification Platform provides a new communication channel that delivers ShouldKnow information directly to the most appropriate device (computer, handheld device, mobile phone) of your agents and your customers.
For agents: increase productivity by ensuring that your agents have the very latest status alerts, product information, training, offers and customer information.
For customers: an opted in communication channel which can help reduce incoming call volumes by “keeping the customer informed" on ordering and shipping information, planned maintenance, updates, billing, etc.
Key benefits
Increased agent productivity
Provide relevant and timely information directly to the desktop of your agents – without taking them of the phone.
Improved customer satisfaction
Keep customers informed with automated notifications – directly to their most appropriate device (computer, handheld, mobile phone).
Rapid return on investment
Proven to deliver ROI in as little as three months.
Increased revenues
Deliver targeted offers directly to customers through dedicated, high impact communication channels.
Want to find out more?
Contact us at one of our offices (London, Milan, New York or Sydney).