Skinkers technology to be showcased at HDI Annual Conference, Dallas, Texas
Proactive Communications for Enterprise Service Desks
11 March 2008
Delivering important messages to IT users in an effective and timely manner is becoming increasingly challenging as existing communication channels, such as email, become overburdened. Communication constraints inevitably increase costs and negatively affect the end-user perspective of service.
Alistair Ball’s presentation at HDI 2008, “Proactive Communications for Enterprise Service Desks” will describe how centrally managed, high impact, enterprise-wide, push communications channels can be harnessed in a unified enterprise platform, which dramatically improves communication effectiveness.
The session will discuss the strategic value to the enterprise of implementing a proactive communication platform that will help achieve ITIL Level 4 and 5 accreditation.
The session will cover:
- How new technology can now be used credibly, and cost effectively, in the enterprise to create separate, high- impact, push communications channels.
- How past attempts have lacked effectiveness due to technology constraints.
- How existing service desk technologies, such as ticketing systems, CRM tools and System/Network Monitoring utilities can benefit and leverage a proactive push platform to deliver ShouldKnow information to the proper people on the proper device.
- Why reliance upon email as the primary one-to-many channel for the enterprise will soon be a thing of the past.
- What it takes to build a business case for having a proactive communications platform.
- How such a platform can fit within existing infrastructure to save operational costs.
- How to achieve ITIL Level 4 and 5 accreditation.
The session will be targeted at Service Desk professionals who have long experienced the pitfalls of communication constraints within a service desk environment. It will illustrate how this trend can be reversed to elevate the strategic worth of the service desk to the enterprise.
About HDI Annual ConferenceMarch 9-12, 2008, Gaylord Texan Resort, Dallas, TX The world’s leading and most innovative event for technical customer support professionals. More than 3000 customer and IT support professionals, managers, directors, and executives will converge in Dallas at the Gaylord Texan Resort for the premier event in the technical support industry -- the HDI Annual Conference & Expo.www.thinkhdi.com/hdi2008/
About Skinkers
Skinkers is the market leader in enterprise communication management platforms. Our solutions ensure ShouldKnow information is delivered to audiences with visibility and impact. ShouldKnow information is important and useful information that audiences need to know e.g. service outages, corporate communications, breaking news etc. Audiences can select what type of ShouldKnow information they would like to receive and what device they would like it sent to (computers, handhelds and mobile phones). Skinkers technology is used by many of the world's leading brands.
For further information
Email Skinkers
+44 (0)20 7579 8350