Skinkers, communication you can't miss

Global service desks in large enterprises are challenged with communicating important system outage alerts and critical knowledge to employees. Email overload and lack of proactive and targeted notification technology means mission critical information is often missed. This results in overburdened service desks, customer satisfaction issues, operational inefficiency and lost user productivity. When email is down, how can you reach your users? How can you inform your entire enterprise within minutes of an outage? How do you keep people informed of progress on the fix? How do you close tickets effectively and efficiently?

Skinkers service desk Solution
The Skinkers Live Notification Platform ensures that both planned and unplanned outage notifications can be delivered effectively and immediately, to the right people, at the right time, through the right device. This reduces incoming calls, helping to meet service desk targets and improve service.

The Live Notification Platform displays ShouldKnow service notifications through the most appropriate device (computer, handheld, mobile phone) with visibility and impact, even when email isn’t working!

Key benefits
Reduced call volumes
Reduce the number of inbound calls, and those being pushed to the more expensive tiers, reduce chasers through proactive automated notifications.

Increased end user satisfaction
Proactive communications improve end user satisfaction, reduce abandoned (IVR) calls and improve end user productivity reducing time spent waiting to contact the service desk.

Increased operational efficiency
Through targeted, high impact communication employees are kept informed about the progress of their ticket, leaving service desk staff free to work on the ticket rather than answering calls.

Watch the demo

Watch the demo